Sophax Telecommunications LTD United Kingdom

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General office

Sophax Telecommunications LTD
88 Leagrave Road
Luton
Bedfordshire ,LU4 8HZ
United Kingdom

Phone: +44 (0) 1582 729 559
Phone: +44 (0) 7958 616 395
Site: http://www.sophax.com www.sophax.co.uk

Contact Person

Siarul Islam / Sales Manager
Phone: +44 1582 481429
Phone: +44 7958 616 395

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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