Sophax Telecommunications LTD United Kingdom

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General office

Sophax Telecommunications LTD
88 Leagrave Road
Luton
Bedfordshire ,LU4 8HZ
United Kingdom

Phone: +44 (0) 1582 729 559
Phone: +44 (0) 7958 616 395
Site: http://www.sophax.com www.sophax.co.uk

Contact Person

Siarul Islam / Sales Manager
Phone: +44 1582 481429
Phone: +44 7958 616 395

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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