The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
IVR Guru conceiving a great CLOUD TELEPHONY in India. It is a technology that manages business service, sales, support, public or social rapport and online industry exercise exhausted control over their client communications.