SMM Communications Brunei

Your rate:

Rating: 0/0.00/5

SMM Communications
Gadong
Bandar Seri Begawan
,BE3519
Brunei

Phone: 6732449090
Site: http://www.veoip.com

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
SIP Billing
Voip consulting

Billing Software
Call Routing VoIP Solutions
Consultancy Services
Outsourced Billing
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
Termination
Web Call
Web To Phone

Quintum

another

VoIP Providers in Brunei

SMM Communications

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

View more WIKI