Smartelcom Communications Iran
General office
Smartelcom Communications
Tehran
Tehran
,14636
Iran
Phone: +9821 22 06 56 24
Site: http://www.smartelcom.net
Contact Person
Mehdi Nafisi / Managing Director
Phone: +9821 22 06 56 24
Phone: +98(912) 210 20 13
Smartelcom Communications
Tehran
Tehran
,14636
Iran
Phone: +9821 22 06 56 24
Site: http://www.smartelcom.net
Contact Person
Mehdi Nafisi / Managing Director
Phone: +9821 22 06 56 24
Phone: +98(912) 210 20 13
- International VoIP Wholesale Provider
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- H.323 VoIP Gateway
- Partnering for Origination and Termination
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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