Smartcalls Kenya
General office
Smartcalls
P.O. Box 42222
mombasa
coast ,80100
Kenya
Phone: 254722419992
Phone: 254412318400
Site: http://www.smartcalls.net
Contact Person
Shuaib Hajji / Director
Phone: 254722419992
Smartcalls
P.O. Box 42222
mombasa
coast ,80100
Kenya
Phone: 254722419992
Phone: 254412318400
Site: http://www.smartcalls.net
Contact Person
Shuaib Hajji / Director
Phone: 254722419992
- VoIP Billing Software Provider
- Termination
- QiiQ
- another
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Talafone
The technology behind communication is evolving. Customers are demanding easier and more affordable services to fit there everyday needs. Businesses are looking for innovative solutions to transport voice and data to destinations world-wide. Yet all have
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