The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Jivetel, established in June 2005 is a fast paced, highly dedicated communications player. Jivetel is a division of GlobeCom International, a global leader in wireless and voice over ip telephony.