Smart SIP Canada

Broad-Connect Telecom''s SIP Trunking provides a cost effective solution for organizations to connect their premises-based business phone systems by utilizing new or existing broadband connections, replacing traditional telephone company circuits.

Broad-Connect Telecom is the one stop solution to all your communication needs. We have always been the leaders in providing telephony solutions that can meet all your business requirements that is cost effective, fast and used with the latest and advanced technological features.With innovation being our forte, it’s our pleasure to introduce ‘Smart SIP’; the SIP trunking service which lets you use your legacy PBX system and still receive all the benefits of the latest VOIP or (Voice over Internet Protocol) Technology.

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Smart SIP
151 North Rivermede Rd
Vaughan
Ontario ,L4K 0C4
Canada

Phone: +1 877-228-6616
Site: http://www.smartsip.net/

Contact Person

Raman Prasher / Sales Engineer
Phone: +1 877-228-6616

Hosted PBX Service Provider

Hosted PBX

SIP softphones

IP Phone

Citel Technologies

Citel Technologies Inc.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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