The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
i3 Networks
i3 Voice & Data, Inc. d/b/a i3 networks was founded to provide a single point of contact for efficient and affordable telecommunications and data solutions for carriers and enterprise.
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