The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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EPT Solutions ( Singapore ) Pte Ltd is a total solutions provider of communications products such as enterprise network, IP telephone, data, voice and converged solutions that enable effective business and personal communications. Strategically located in
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