The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Redvoiss
RedVoiss is the first ASP (Application Service Provider) to provide IP Telephony in Latin America and Chile. With 8 years of experience, we work with the best equipment technology and through worldwide interconnection agreements, which allow our users to
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