The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Alvee Telecom
Alvee Telecom is a leading provider of Internet telephony solutions to consumers, resellers and service providers worldwide. Alvee Telecom offers a wide range of Voice over IP (VoIP) services including Broadband Phone, PC Phone, Virtual Calling Cards and
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