Skylink Inc. United States

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General office

Skylink Inc.
7202 FORT HAMILTON PARKWAY
BROOKLYN
NEW YORK ,11209
United States

Phone: 917-640-2221
Phone: 718-491-9333
Site: http://WWW.SKYLINKS.NET

Contact Person

M. Gaby Dakwar / International Carrier Sales
Phone: 718-491-9333
Phone: 917-640-2221

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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