Skyline Technology Co. Ltd China

The company’s core products involve various types of broadband IP telephone terminals, broadband IP telephone gateways, communication protocols lamp, enterprise-level soft-switch and billing system.

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General office

Skyline Technology Co. Ltd
Room 301B,Electromechanical building,Hongling north and Taoyuan road acrossing,Luohu district
Shenzhen
Guangdong ,518000
China

Phone: +8613510929403
Phone: +86-755-82435955ext
Site: http://www.chinaskyline.net

Wholesale VoIP Carrier

H.323 VoIP Gateway

Not data

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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