Skyfair Network Technology Ltd. Hong Kong

SKYFAIR is an international IP-based telecommunication service provider that interconnects with tier 1 carriers, service providers and voice operators, and excels in customized telecom solutions throughout over the world. Leveraging on our professional knowledge and extensive experience, SKYFAIR has tailored our customers` special needs to access these niche markets where demand of telecommunication services is growing substantially.Company missionTo be the leading IP-based telecommunication services provider in the Asia Pacific region, delivering the best-in-class, highest-quality customized telecom solutions, exceeding customers` expectation.Our unique alliance with carriers, global reach, experienced professionals, cutting edge technology and dedicated customer services mark SKYFAIR to become the leader in delivering the best-in-class telecom services in the marketplace.

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General office

Skyfair Network Technology Ltd.
28/F., Soundwill Plaza, 38 Russell Street, Causeway Bay, HK
Hong Kong
,Nil
Hong Kong

Phone: +852 92776552
Phone: +852 92776552
Site: http://www.skyfair.com.hk

Contact Person

Vincent Ng / Marketing Manager
Phone: +852 92776552
Phone: +852 92776552

International VoIP Wholesale Provider

Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
PC to Phone
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
Web Call
Web To Phone

Cisco Systems

another

Asia Telco Exchange Ltd.

Carriernet.net

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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