Skycall South Africa
- Hosted VoIP billing service provider
- Partnering for Origination and Termination
- Quintum
- PortaSIP
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Vonix Ltd.
Vonix Ltd. was established in 2006 by the sole founder Jody Schnarr. The company is a part of one of the leading telecommunication companies in Canada Fibernetics Group. Our partners in Canada are also Worldline.ca and 295.ca.
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