Skulls Networking Computing & Internet Solutions Tunisia

Soci

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General office

Skulls Networking Computing & Internet Solutions
Imm l`Horloge, Avenue Ibn Khaldoun
Bizerte
Bizerte ,7000
Tunisia

Phone: 21622027520
Phone: 21672424978
Site: http://www.skulls.bz

Contact Person

Mourad ESSAIDI / Manager
Phone: 21672424978
Phone: 21622027520

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP
Wireless Broadband

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services
Data Conferencing
E1 Bulk Wholeseller
Fax To Fax
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Installation and Support Services
IP devices
Matrix
Outsourced Billing
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
vFone
Voice and Video Conferencing
Web Call
Web To Phone

Audiocodes
Cisco Systems
Huawei VoIP Products

Absolute
another
Billing system of own development
Java Based own system
Matrix
Oracle Based own system
Proprietary

Eureka

NGN Concept

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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