SITA Multimedia Sdn. Bhd. Malaysia

We are an open source voip solution provider working mainly on Asterisk PBX.

SITA Multimedia SDN. BHD. is an open source voip solution provider working mainly on Asterisk PBX.
Here is the list of our company''''s services:
- Open Source VOIP solutions
- smaRtPBX IP-PBX
- smaRtCALL Call Center Solution
- smaRtCOM IP Switch
- Asterisk Customization and Implementation
- iemsCRM CRM Solution
- iemsERP
- Sangoma distributor

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General office

SITA Multimedia Sdn. Bhd.
18-2, Jalan SS26/4, Taman Mayang Jaya
Petaling Jaya
Selangor ,47301
Malaysia

Phone: +60 3 78037098
Site: http://www.sita.com.my

Contact Person

L.C Chen / consultant
Phone: +

Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip consulting

Call Back
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
Sip Trunking
SIP VoIP Gateway
Voice and Video Conferencing
VoipSwitch

Asterisk
Asterisk
Asterisk

IP PBX
IP Phone

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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