Sir Communications Pty Ltd. New Zealand

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Sir Communications Pty Ltd.
Mt.Roskill
Auckland
North Island ,22222
New Zealand

Phone: 6499130088

Contact Person

Shamsul Arefin / CEO
Phone: 61422672028

Hardware
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing

Call Routing VoIP Solutions
SIP VoIP Gateway
Termination

Cisco Systems
Clarent
Welltech

Proprietary

Ecofone

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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