The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Inter2fone has it Headquarters in Miami, FL USA and has regional offices in Equator (Southamerica), and Switzerland (Europe). Was inittialy formed like a division of FIX GROUP to attend VoIP services for the Latinamerican Market.