SipNetworks Germany
General office
SipNetworks
Mimosenweg 6
Moers
,47445
Germany
Phone: +49 180-394 8888-110
Site: http://www.sipNetworks.de
SipNetworks
Mimosenweg 6
Moers
,47445
Germany
Phone: +49 180-394 8888-110
Site: http://www.sipNetworks.de
- Internet VoIP and Video Conferencing Service Provider
- Network Service Provider
- Voip consulting
- Voip Termination ISP
- Wireless Broadband
- Call Routing VoIP Solutions
- Consultancy Services
- H.323 VoIP Gateway
- IP devices
- PC to Phone
- Phone To PC
- Phone To Phone
- Project Mangement Services
- SIP VoIP Gateway
- System Integration
- Termination
- Voice and Video Conferencing
- Web Call
- Web To Phone
- Cisco Systems
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Telecotech & Management Services, Inc.
TelecoTech has the operation to provide hosted VoIP services and is a reseller and technical support and consultant company for various brand name VoIP providers.
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