Siplab France

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General office

Siplab
41 Avenue Simon Bolivar
PARIS
,75019
France

Phone: +33 1 70 61 58 08
Site: http://www.siplab.fr

A-Z Termination
Cloud-based Unified Communications Service Provider
did numbers provider
Hosted PBX Service Provider
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Mobile VoIP
SIP Billing
Voip Termination ISP
Wholesale VoIP Carrier

Billing Software
Call Back
Call Center services
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Call shop solution
Gatekeepering
gsm voip solutions
Hosted PBX
Hosted VoIP
Partnering for Origination and Termination
PC to Phone
PC to Phone, Phone To PC, Phone To Phone, Project Mangement Services, Termination, Web Call, Web To Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
Sip Trunking
SIP VoIP Gateway
Termination
Virtual PBX
Voice and Video Conferencing
VoipSwitch
Web Call
Web To Phone

Not data

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KRYPTSYS

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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