SipConnection Russia

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limitless possibilities at a minimum cost, Free tests on сombine of offices, Granting of direct Moscow number & other

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General office

SipConnection
Horoshevskoe street 46-128
Moscow
,123007
Russia

Phone: +7 495 9415145
Phone: +7 903 6611080
Site: http://www.sipsvyaz.ru www.sipcon.ru

Contact Person

Galina Mironova / general director
Phone: +79036611080
Phone: +79036611080

Internet Telephony Service Provider

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Billing system of own development

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Comtube Ltd

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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