The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Global Touch Solutions Australia
Global Touch Solutions Australia (GTS Australia) is a first class premium VoIP service provider and is the absolute FIRST VoIP provider in Australia and New Zealand to offer FREE Video Calling bundled together with full Voice services in a Stand-alone Sta
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