A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Delacon
Since Delacon`s inception in 1996, the company has made a commitment to working in the cutting-edge voice recognition technologies space.
Delacon is dedicated to providing Voice XML based technology and services to busin
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