SinglePoint Networks United States

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General office

SinglePoint Networks
3535 Harmon Ave
Las Vegas
NV ,89103
United States

Phone: 702 216 1476
Site: http://www.singlepointnetworks.com

Contact Person

Trent Brown / Marketing Director
Phone: 702 216 1476

Hardware
Internet Telephony Service Provider
Voip consulting

Consultancy Services
Installation and Support Services
System Integration

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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