Simbiosis, S.A. Guatemala

Simbiosis est

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General office

Simbiosis, S.A.
19 Av. 17-05 Zona 10.
Guatemala
Guatemala ,1010
Guatemala

Phone: 502-23371513
Site: http://simbiosis.diaregsa.com/

International VoIP Wholesale Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing
Voip consulting

Call Routing VoIP Solutions
E1 Bulk Wholeseller
Installation and Support Services
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination

Cisco Systems
Mera
Quintum

Billing system of own development

Usatel

Australis Telecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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