SILATEL Bulgaria
General office
SILATEL
Aleksi Rilec, 41W
Sofia
,1618
Bulgaria
Phone: 35929877890
Site: http://www.silatel.com
SILATEL
Aleksi Rilec, 41W
Sofia
,1618
Bulgaria
Phone: 35929877890
Site: http://www.silatel.com
- Hardware
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Internet VoIP and Video Conferencing Service Provider
- Voip consulting
- Voip Termination ISP
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Consultancy Services
- Fax To Fax
- Installation and Support Services
- IP devices
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- Project Mangement Services
- SIP Softswitch & CPE
- SIP VoIP Gateway
- System Integration
- Termination
- Voice and Video Conferencing
- Web Call
- Web To Phone
- 2N
- Audiocodes
- Cisco Systems
- Lucent
- Vegastream
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
NetTEL
Nettel is a technical company focused on:
- setting up of call centers and further
- IT/Voip consulting
- Integrating of IT systems
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