sigmaprotocol India
General office
sigmaprotocol
118 office citi mall lokhandwala andheri west mumbai
andheri west
mumbai
India
Phone: 91-9820658842
sigmaprotocol
118 office citi mall lokhandwala andheri west mumbai
andheri west
mumbai
India
Phone: 91-9820658842
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Jivetel Communications
Jivetel, established in June 2005 is a fast paced, highly dedicated communications player. Jivetel is a division of GlobeCom International, a global leader in wireless and voice over ip telephony.
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