Sigma Systems Ltd Ghana
General office
Sigma Systems Ltd
No2 Gaby Avenue, Parakuo
Accra
G/Ag ,KD399
Ghana
Phone: +233 21 408 302
Contact Person
Wisdom Selassie / Project Manager
Phone: +233 21 408 302
Phone: +233 244 560 849
Sigma Systems Ltd
No2 Gaby Avenue, Parakuo
Accra
G/Ag ,KD399
Ghana
Phone: +233 21 408 302
Contact Person
Wisdom Selassie / Project Manager
Phone: +233 21 408 302
Phone: +233 244 560 849
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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