Sido Telecom United Arab Emirates

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Sido Telecom
Ras-Al-Khaimah
Ras-Al-Khaimah
,ls742
United Arab Emirates

Phone: 92215313955
Site: http://www.sidotel.net

Contact Person

Murtaza Khambati / Senior Manager, Network Operations & Projects
Phone: 92215313962
Phone: 92215313955

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
VoIP Billing Software Provider

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
H.323 Softswitch & CPE
H.323 VoIP Gateway
Partnering for Origination and Termination
SIP Softswitch & CPE
SIP VoIP Gateway
Termination

Cisco Systems

None

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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