Shetab Telecom Iran

Shetab phone-to-phone service has been stabilished in 1380 (2001), presenting a pleasant quality in international calls, using VoIP technology via E1 digital lines.Shetab provides various facilities for customers comfort and hospitality, w

Shetab DID & phone-to-phone service has been stabilished in 1380 (2001), presenting a pleasant quality in international calls, using VoIP technology via E1 digital lines.Shetab provides various facilities for customers comfort and hospitality, with a 24 hours supporting team.

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General office

Shetab Telecom
Fatemi
Tehran
,14145-169
Iran

Phone: +98 21 84011000
Site: http://www.shetab.net

Contact Person

M. Reza Saeedabadi / Chairman
Phone: +98 21 84011000

A-Z Termination
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Mobile VoIP
Voip Termination ISP
Wholesale VoIP Carrier
Wireless Broadband

Phone To Phone

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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