Shenzhen Gateway Technology Ltd China

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General office

Shenzhen Gateway Technology Ltd
West 3/floor,Vision Business Park, Keji South Rd, Hi-tech Industrial Park
Shenzhen City
Guangdong Province ,518057
China

Phone: +86-755-26 71 66 68-
Phone: +86-755-26 71 66 68-
Site: http://www.ipgw.net

Contact Person

Li Shumei / Sales Administrator
Phone: +86-755-33306668-855

International VoIP Wholesale Provider
Internet Telephony Service Provider
Hosted VoIP billing service provider
Internet VoIP and Video Conferencing Service Provider
VoIP Billing Software Provider

IP devices
H.323 Softswitch & CPE
SIP Softswitch & CPE
SIP VoIP Gateway

Audiocodes
Huawei VoIP Products

MIND

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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