Shell Business Group India

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General office

Shell Business Group
Hydrebad
Hyderabad
Andra Pradesh ,0091
India

Site: https://www.shellbg.com

A-Z Termination

VoIP services

Quintum

Wholesale VoIP services

Voipoffice

softvoip solution pvt ltd

Providers in database: 6433

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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