Service International Phone co Ltd Thailand

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General office

Service International Phone co Ltd
44/136 Moo 12 Soi 17 Thepprasit Road
Pattaya
Chomburi ,20150
Thailand

Phone: +6638059585
Phone: +66896086096
Site: http://www.siamconnect2.net

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
Gatekeepering
PC to Phone
Project Mangement Services
SIP Softswitch & CPE
SIP VoIP Gateway
Termination
Web Call
Web To Phone

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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