Seasons Telecom South Africa South Africa

Seasons Telecom International VoIP Provider.

Seasons Telecom is a leading International VoIP Provider. Comprehensive VoIP solutions for the home and business. VoIP Phones online and Hosted Virtual PBX services.

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General office

Seasons Telecom South Africa
Wembley Square
Cape Town
Western Cape ,8001
South Africa

Phone: +27 87 550 1888
Site: http://www.seasonstelecom.co.za

3-Way Calling
3-Way Calling
7, 10 and 11 digit dialling
A-Z Termination
Agent Dashboard License
Agent Virtualization
Alternate Caller ID
Billing and Routing Solution
call centers
Cloud-based Unified Communications Service Provider
did numbers provider
FREE Callshop Software
Hardware
Hosted PBX Service Provider
Hosted VoIP billing service provider
Incumbent PTT
International VoIP Wholesale Provider
Internet Fax Service Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Marketing Services
Mobile VoIP
Network Service Provider
Roaming Free International SIM
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP
wholesale VoIP
Wholesale VoIP Carrier
Wireless Broadband

Consultancy Services
Hosted PBX
Hosted VoIP
IP devices
Project Mangement Services
Sip Trunking
Virtual PBX
VoIP Hardware Provider

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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