Samand Communications Center United Kingdom

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General office

Samand Communications Center
47 Queen Anne St.
London
,W16 9J6
United Kingdom

Phone: 0098 21 88 78 15 20
Phone: 0098 21 88 78 15 20
Site: http://www.samand.co.uk

Contact Person

Mohsen Poursadi / CEO
Phone: 0098 912 185 61 81

International VoIP Wholesale Provider

Phone To Phone
SIP VoIP Gateway
Termination

Cisco Systems
Mera
Quintum

Billing system of own development

TeleWebNetworks Inc.

EW Communications

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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