S.C. Ding Communication S.R.L. Romania

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General office

S.C. Ding Communication S.R.L.
str.Georocenilor,nr.9
Georocel
Dolj
Romania

Site: http://www.voipding.com

International VoIP Wholesale Provider
Internet VoIP and Video Conferencing Service Provider
Wholesale VoIP Carrier

H.323 VoIP Gateway
PC to Phone
Phone To PC
Phone To Phone

Audiocodes

MEDIA SAT

Dial Telecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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