Rush Telecom Limited Bangladesh
General office
Rush Telecom Limited
Chittagong
Chittagong ,4218
Bangladesh
Phone: +8801776447810
Phone: +8801710272777
Site: http://www.rushtelecom.net/
Contact Person
Tareq Anwar / Support & Sales
Phone: +8801776447810
Phone: +8801776447810
Rush Telecom Limited
Chittagong
Chittagong ,4218
Bangladesh
Phone: +8801776447810
Phone: +8801710272777
Site: http://www.rushtelecom.net/
Contact Person
Tareq Anwar / Support & Sales
Phone: +8801776447810
Phone: +8801776447810
- Agent Dashboard License
- Data Conferencing
- VSR Systems
- iTel Billing
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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