Rtel Australia

Welcome to Rtel, one of Australia’s leading VOIP providers in Australia. Rtel’s VOIP services operate from phone lines in Australia therefore giving you the best VOIP quality around. With a range of VOIP plans for residential and business users, you can be sure to find the ideal plan for your needs. We have lost cost call rates and top quality service.

Please have a look at our website www.retel.com.au for call rates

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General office

Rtel
Sydney
NSW ,2000
Australia

Phone: +61 291268936
Site: http://www.rtel.com.au

Contact Person

Shanti Damerla / Business Development Manager
Phone: +61 291268936

Internet Telephony Service Provider

SIP VoIP Gateway

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skylark

CCNC Solutions

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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