RPS Communications United Kingdom

At RPS Communications we spend the time to consider how you want to deliver customer service to your clients, how you interact office to office and how you continue customer interaction after hours. With more than 50 plus years of experience in major com

At RPS Communications we spend the time to consider how you want to deliver customer service to your clients, how you interact office to office and how you continue customer interaction after hours.

With more than 50 plus years of experience in major communications companies, RPS Communications bring a wealth of consultative and technical knowledge when considering how to deploy your next generation communication services.

Development of its own infrastructure combined with strong relationships with its partners, RPS have invested significantly to bring an unrivalled quality VOIP telephony service to market. Quality of Service is paramount to meeting customer expectations and with a unique service offering that monitors your network 24/7 you can expect nothing less than clear digital conversation.

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General office

RPS Communications
UK
London
,1111
United Kingdom

Phone: +44 (0) 845 450 7844
Site: http://www.rpscommunications.co.uk.
Contact Person

Customer Service / Sales Manager
Phone: +44 (0) 845 450 7844
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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