Royce Net Plc. Bulgaria

Since its formation in 1994, Royce net is developing solutions based on the latest technologies in telecommunications. Royce net is fastest growing Bulgarian alternative telecommunications operator providing a range of high quality wholesale voice services to the both Bulgarian and International Carrier/Wholesale Operators. Carrying over 12 mio minutes of voice traffic per month, Royce Net is commited to providing a frsth class high quality service throughout all levels of your experience and commited to our customer centric approach to operations and support.

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General office

Royce Net Plc.
5, Angel Kuntchev str.
Sofia
Sofia ,1000
Bulgaria

Phone: +359 2 9871855

Incumbent PTT
International VoIP Wholesale Provider

Phone To Phone
Phone To PC
Fax To Fax
Web Call
Gatekeepering
PC to Phone
Web To Phone
Voice and Video Conferencing
Termination

Cisco Systems
Clarent
Dialogic Based

Billing system of own development

Relsoft Bg Com Ltd.

VoIP Providers in Bulgaria

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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