Routetrader Inc United States

RouteTrader is an on-line vetted community of voice carriers operating through an easy to use internet based trading platform. Each new member is checked by our registration process. The trading platform was created after listening to Carriers and designi

All members independently vetted
Member history showing time as member, number of transactions
Automatically generated feedback showing speed of transactions
Free access to comprehensive route rate statistics
Multi currency listings
Simple pre agreed contracts
Reach new sectors of the international telecommunications market with financial security
Trade with the assurance of guaranteed payments
Reduce selling/buying overheads
Reduce operational overheads and over-capacity
Simple fee structure

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General office

Routetrader Inc
3477 Corporate Parkway, Suite 100
Center Valley
PA ,18034
United States

Phone: +1 484-224-3457
Site: http://www.routetrader.com

Contact Person

Nick Miller / Carrier Sales Manager
Phone: +1 484-224-3469

Not data

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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