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Route One Telecom Canada

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Route One Telecom
767A Tape Avenue
Toronto
Ontario ,M4K 3T2
Canada

Phone: +1-416-824-3471
Site: http://www.routeonetel.com
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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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