RocTel International Ireland
RocTel International was established in 2002, a wholly owned Irish company with the vision of becoming the best in class service provider to business customers in the Irish and UK marketplace.
RocTel provide a range of high-quality, low-cost telecommunications services to our customers across all industries. Our suite of telecommunications services include Voice, Broadband, IP Networks and Unified Communications Systems.
RocTel’s service ethos is based on integrity, excellent service, excellent pricing, delivered by world class infrastructure, all of which is underpinned by our people, who will put you, the customer, first.
Call RocTel today and allow us to service your telecommunications requirements that will help your business grow.
RocTel International
209 The Capel Buildings
Capel Street, Mary''s Abbey
Dublin 7 ,-
Ireland
Phone: 1850 222 444
Phone: +353 1 8044412
Site: http://www.roctel.net
Contact Person
Cormac Reid / CEO
Phone: 8044412
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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