RNP Russia

Your rate:
Rating: 0/0.00/5

General office

RNP
Lenina 48
Novosibirsk
,630000
Russia

Phone: +7 (3832) 18-40-38
Site: http://www.rnp.ru
  • International VoIP Wholesale Provider
  • Internet Telephony Service Provider
  • Phone To Phone
  • Fax To Fax
  • Cisco Systems
  • VocalTec
  • Trabas

Providers in database: 6433
Register VoIP Provider

Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

View more WIKI
United Kingdom Telecity

General Telephone & Telegraph is a Telecommunications Solutions Provider. We work with companies to make sure that they have the best telecommunications systems that they need to operate their business effectively for both their employees and their custom

Read more