RNP Russia

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General office

RNP
Lenina 48
Novosibirsk
,630000
Russia

Phone: +7 (3832) 18-40-38
Site: http://www.rnp.ru

International VoIP Wholesale Provider
Internet Telephony Service Provider

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Cisco Systems
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Trabas

N Telecom Service Ltd.

OSS Corp.

Providers in database: 6433

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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