River City Internet Group United States

River City Internet Group, LLC, (RCIG), is a Missouri Corporation that holds seven unique operating companies that deliver IP based services enabling Residential, Enterprise and Carriers with front office, backend, connectivity and management technologies. Below is a list of our 7 wholly owned companies.Since 1995, beginning as Primary Network, our team has been developing and operating local, regional and national IP and Voice networks. Delivering advanced new services, enhancing end user support and enabling web based service provisioning tools and billing systems. We have been pioneering white label services since 1996 and 1997 with launches of NineNet, on behalf of St. Louis

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General office

River City Internet Group
11756 Borman Drive
St. Louis
Mo ,63146
United States

Phone: +1-314-216-2099
Site: http://www.rcig.net

Contact Person

John Alden / VP Biz Dev
Phone: +1-314-216-2099

Internet Telephony Service Provider
Network Service Provider
VoIP Billing Software Provider
Wireless Broadband

Billing Software
Consultancy Services
Installation and Support Services
Partnering for Origination and Termination
SIP VoIP Gateway
System Integration

Cisco Systems
Vegastream

Billing system of own development
Our Own ASP Solution

iBasis

PingPong Telecom, Inc.

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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