A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Orca Communications (OrcaCom) delivers national & international VoIP telecommunications to small, medium and large businesses. We provide VoIP calls, connections and the hosted PBX system so you only have to deal with one phone company.