Rising Era Marketing Philippines

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General office

Rising Era Marketing
46 M. L. Quezon Avenue
Taguig City
,1650
Philippines

Phone: +63 283 899 63
Site: http://www.voxnow.net

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip consulting

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services
Data Conferencing
E1 Bulk Wholeseller
Fax To Fax
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
System Integration
Web Call
Web To Phone

Cisco Systems
CPM
Huawei VoIP Products

None

Lorinser

CallTermination.info

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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